Join us this September in Phoenix for the most important celebration of the contact center industry: ACCE 2008. Last year, more than 1700 contact center professionals – representing over 40 countries and all 50 states – came together to experience what has become the true global gathering place for the contact center industry.

• Experience top quality education and timely, practical tips to improve your call center’s performance
• Network with industry peers in a targeted fashion enabling you to make the connections that will help grow your business
• Engage with the largest exhibition of contact center solutions in the country

Access Inspiring and Thought-Provoking Keynotes That Will Help You Get Ahead
From famous author Keith Ferrazzi – Never Eat Alone –  to humorist and motivational speaker Joel Zeff, these keynotes are certain to change the way you approach both your job and your every day.

Share Industry Best Practices Through ACCE’s Insight Tours
With your experienced ICMI leader as your guide, you’ll learn what to look for in a call center, what questions to ask, and how to find the takeaways that you can apply to your own call center.

Attend Networking Breakfasts and Learn From Your Peers
Monday's Industry Roundtables Breakfast and Tuesday's QueueTips Live! Breakfast help you to easily identify others who share even more in common with you.

Learn from our Faculty of Industry Experts - The Best in the Business!
Under 8% of potential speakers emerge from ICMI's rigorous screening process with a spot on the conference program, and only those with the highest possible attendee evaluations are invited to return. And we enforce a strict non-commercialism policy -- no sales pitches at ACCE, just quality education!

Engage with the Popular “Knowledge Exchange” Session Format
Dig in deeper and brainstorm more actively with your peers about specific issues and challenges. Look for the Knowledge Exchange tag to find these interactive, delegate-driven sessions within the program.

Continue Your Intensive Education Immersion Through Post-Show Tutorials
Presented by some of the most respected names in the industry, these in-depth workshops are the perfect complement to your conference experience.