These special events are available to attendees with all types of passes. To attend the comprehensive conference sessions, networking breakfast, lunches and receptions, and more, be sure to sign up for one of our full conference packages. 

SWPP Regional Meet

Monday, September 15 • 1:30PM - 4:45PM

Calling all Workforce Managers! Don’t miss this meeting designed especially for you! Join the Society of Workforce Planning Professionals (SWPP) to network with your peers and discuss the issues of the day. For more information or to register visit www.swpp.org or call 877-289-0004.

Opening Reception on the Show Floor

Monday, September 15 • 5:30PM - 7:00PM

Join us as we celebrate the opening of ACCE on the exhibit hall floor with an opportunity to network with your industry peers over cocktails and snacks. Whether you spend your Monday traveling, experiencing site tours or participating in a pre-show workshop, be sure to make your way to the show floor to experience the perfect ending to the beginning of the show!

Making Your Call Center Green: The Power of Remote Agents

Tuesday, September 16th, 11:15am – 12:00pm

Edwin Margulies, Senior Director, CRM Service Products, Oracle

Green contact centers are good for your business in three big ways: 1) Facilities Savings; 2) Operational Efficiency; and 3) Workforce relations. In this special session, learn how modern contact centers are benefiting with remote and "at home” agents and supervisors.

You will get tips on the basic metrics modern contact center managers are using to go green. You will also get real-world examples of how both Oracle and its customers are deploying remote agents worldwide. You too can make your call center green and save thousands or even millions a year – with the added benefit of saving the planet.

Bonus: $100 Amex Gift Certificate raffle after the session!

Software-as-a-Service Platforms Are Driving Success in the Contact Center

Tuesday, September 16th, 2:00pm – 2:45pm

Join AAA Ohio and Qualcomm to learn the benefits they achieved creating next generation contact centers powered by SaaS.

AAA Ohio will share their experience running their contact center entirely on SaaS. Find out how you can achieve end-to-end visibility and control and enable business users to respond quickly to business changes.  AAA Ohio will also share how they improved agent productivity by 20% and best of all; how their SaaS call center deployment took only two weeks.

Providing superior customer service across multiple business units has always been a challenge, and requires flexibility in the CRM platform to adjust quickly to dynamic business conditions.  Learn how Qualcomm has leveraged the power of SaaS to consistently exceed customer expectations.

Bonus: $100 Amex Gift Certificate raffle after the session!

The Flexible High Quality Contact Center: Urban Legend or Reality? (Sponsored by SAP)

Tuesday, September 16th, 3:45pm – 4:30pm

How to address today’s Contact Center challenges? A mobile society demands superior, flexible services - anywhere and anytime. The ongoing evolution of the working environment requires flexibility for the workforce in terms of working place and times. Learn in this session how combining on-site agents, remote or home agents and mobile experts into one global virtual Contact Center allows enterprises to turn challenges into a competitive advantage; increase operational efficiency, realize significant cost savings, improve major KPI's and get the best from your agents. Join SAP to see how its customers have made a quantum leap to the next generation Contact Center in turning challenges into advantages that makes them best run businesses.

Bonus: $100 Amex Gift Certificate raffle after the session!

Ask the Experts

During Show Hours

Tackle specific problems in your call center by scheduling an appointment to meet one-on-one with an ICMI consultant for free advice. These esteemed experts have been hired by top international organizations, such as BMW Finance, Wells Fargo and Time Warner, to conquer diverse call center issues and are now available to put their knowledge base to work for you!

Click here to schedule a complimentary consultation with an ICMI Expert at ACCE.

Passport to Prizes

During Show Hours

Interested in ending your day by winning exciting, valuable prizes? Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport to be entered to win! All prizes are valued at a minimum of $100. Previous prizes offered include iPods, digital cameras and photo frames, gift cards, golf clubs and much more!

Contact Center Cartoon Exhibit

During Show Hours

“Draw” your attention to this exciting exhibit hall favorite! Featuring some of the best contact center themed cartoons from the world’s leading cartoonists, this fun exhibit also offers you the chance to vote for your favorite print and enter a raffle to win a cartoon for your office!