Sold out! Originally chartered as the Phoenix City Employee's Credit Union in 1936, with fewer than 50 members and an average deposit of $5, Arizona Federal is now one of the state's largest credit unions, with more than $1.9 billion in assets, 230,000 member accounts, and 29 branch locations.

Members are able to conduct financial business over the phone by speaking with Teleservices Consultants. Arizona Federal's Teleservices Department receives approximately 83,500 calls each month, setting a company record of over one million phone calls in 2007. Arizona Federal is committed to providing a choice to members to either call in, come in or click in. Effective use of workforce management, call recording and skill based routing have their key to success in providing a quality service experience to every person who chooses the Call in Channel.

Come observe customer-oriented processes in action, and meet the team who work side by side to keep customers satisfied. You'll also see the processes that enable great service, such as VOIP technology, and Workforce Management.

NEC: 2400 IPX Switch with VOIP technology
NEC: ACD
NEC: GNav ( Global Navigator) Statistical Reporting
TFB: Technology for Business IVR
IEX: Workforce Management
TeleDirect: Encore Call Recording with Centerplus Service Observer
Akcelerant Service Suites - Workflow processes and Call Tracking

96 Team members
Annual Call Volume: 1 million