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ICMI Call Center "Insight" Tours |
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 ICMI’s Call Center “Insight” Tours are unlike any others. Far more than casual visits, these tours are educational opportunities to learn about all aspects of another call center’s operations. With your experienced ICMI leader as your guide, you’ll learn what to look for in a call center, what questions to ask, and how to find the take-aways that you can apply to your own call center. We know you’ll find these site tours fun, inspiring and truly educational. They are sure to be a highlight of your conference experience!
We are finalizing more of these amazing learning opportunities as soon as possible. Check back for details in coming days. Please note that to allow time for transportation, Site Tours begin 30 minutes earlier than our morning and afternoon classroom tutorials.
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 SOLD OUT! Originally chartered as the Phoenix City Employee's Credit Union in 1936, with fewer than 50 members and an average deposit of $5, Arizona Federal is now one of the state's largest credit unions, with more than $1.9 billion in assets, 230,000 member accounts, and 29 branch locations.
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Read more... [Morning Site Tour: Arizona Federal Credit Union]
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 SRP (Salt River Project), one of the nation's largest public power utilities and metropolitan Phoenix's largest raw water supplier, is one of the oldest and most successful multi-purpose reclamation enterprises in the United Sates. They are named for the major river that provides water to central Arizona – the Salt River.
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Read more... [Afternoon Site Tour: SRP (Salt River Project)]
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 CIGNA Voluntary is a leading provider of limited-benefit health plans for hourly employees, serving industries such as hospitality, retail, staffing, and construction. CIGNA Voluntary’s Phoenix Call Center receives 500,000 calls per month, and features state-of-the-art technology in a modern corporate environment.
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Read more... [Morning Site Tour: CIGNA Voluntary]
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