About ICMI Events

ICMI's conferences are created with a depth of expertise and resources that no other conference organizer can offer. Over the past 22 years, our exclusive devotion to the contact center industry has made us the trusted source for reliable, product-neutral information and guidance.

Our consulting team works "in the trenches" with companies large and small to overcome their contact center challenges, and gain first-hand knowledge of what keeps you up at night.

In producing our digital magazine, "Customer Management Insight" and numerous email newsletters, our editorial team is constantly seeking trends and news from around the industry. And our extensive professional membership roster from more than 50 countries keeps us in communication with our audience year-round. ICMI has trained more than 75,000 call center professionals so far -- you can be sure that attending an ICMI event will be time well spent!

Other Upcoming ICMI Events

Call Center Demo and Conference: Miami
February 25-27, 2009
Hyatt Regency Miami
Miami, FL 

Call Center Demo and Conference: Dallas
June 1-3, 2009
Renaissance Austin Hotel
Austin, TX

About Think Services (www.think-services.com)

Think Services, a division of United Business Media LLC, connects specialized communities using innovative media, educational events, consulting, training and certification. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute, HDI (formerly the Help Desk Institute), and Dr. Dobb's Journal. To learn more, visit www.think-services.com.